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    Frequently Asked Questions

    Product Information

    Freezing, when done properly, is an excellent way to ‘lock-in’ the quality inherent in the catch so that when thawed, you’re getting essentially the same quality you would have had if you ate it on the boat with the fishermen," John Burrows, Alaska Seafood Marketing Institute. "Fresh" fish found at your local grocery store could have been "previously frozen" and then thawed and placed in the case. Truly fresh fish can also be up to 14 days old after being unloaded, processed, and then shipped to your local grocer. Premier Catch offers the highest quality seafood and can ensure that all of our products are quickly chilled, expertly processed, and frozen with care. We choose to freeze, process into portions with the bones removed, and then individually vacuum-package each portion. Because of this, our seafood is always at optimum freshness and extremely convenient for our customers to prepare.

    We source all of our seafood directly from sustainably-managed and mostly multi-generational fish families throughout Alaska, Washington and Oregon Coast. All of our products are wild caught from the Pacific Ocean and Bering Sea.

    Our Dungeness crab and king crab are both fully cooked, processed using our specialty Snap-N-Eat™ and butterfly split techniques, and then brine frozen. They are designed for you to simply thaw and eat. To thaw the king crab properly, we recommend rinsing the ice glaze off of each leg under cool water, and then placing on a tray in the refrigerator the night before, or a minimum of 6-8 hours before serving. This ensures thawing at safe temperatures. To thaw the Dungeness crab properly, we recommend removing the legs from the bag and rinsing off any ice that might have formed and then placing on a tray in the refrigerator the night before, or a minimum of 6-8 hours before serving. For a quick thaw method, you may rinse the glaze/ice off the legs and leave in colander or on a cookie tray until thaw. Once thawed, keep refrigerated until serving. Please do not use hot or warm water, as this speeds up the thawing temperature and can promote bacterial growth.

    Ideally, we suggest placing your frozen fish portions into the refrigerator the night before, or a minimum of 6-8 hours before, to ensure thawing at safe temperatures. For a quicker method, you may place the portions in a bowl of cold water until thawed.

    To thaw properly, we recommend putting the scallops you intend to cook in the refrigerator the night before. This ensures thawing at safe temperatures. For a quick thaw method, you can place the package of scallops in a bowl of cold water in your sink for approx 1 hour.

    Our king crab and Dungeness crab are both fully cooked. You may simply just thaw and eat it! We love it served chilled or at room temperature. If you wish, you may warm the crab before serving, however, be careful not to cook the crab more as the meat can become tough. To warm, we recommend you boil, steam or broil for two-three minutes or bake in 400 degree oven for three minutes.

    The dimensions of our products are as follows:

    - 5 lb pack of our fish (halibut/salmon/sablefish/cod) is approx 13" wide x 10" tall x 4" deep

    - 2.5 lb pack of our scallops is 9 1/2" wide x 6 1/2" tall x 1 1/2" deep

    - 2 lb pack of Dungeness crab is approx 9" wide x 10" tall x 2 1/2" deep

    - 3 lb box of our king crab is 6 3/4" wide x 21 1/2" tall x 4 1/4" deep

    Order Information

    Frozen Items:

    Orders placed after 10am PST on Wednesday through 12:00 midnight Friday will ship Monday to arrive 1-2 days later.

    Orders placed Saturday, Sunday, Monday or before 10am PST Tuesday will ship Tuesday to arrive 1-2 days later.

    Orders placed between 10am PST Tuesday and 10am PST Wednesday will ship Wednesday to arrive 1-2 days later.

    Non-Perishable Items:

    Shipped via Ground Monday through Friday (except holidays) and normally arrive within 3 to 7 business days, depending upon destination. Shipments to Washington State, Oregon, Northern California, and Idaho may arrive in 1 to 2 days.

    We currently ship to the continental US. We apologize but we are not able to ship to Hawaii or Alaska at this time. Please see our full Shipping Policy here.

    Please email us at support@premiercatch.com! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns or Cancellations.

    Our Packaging: 100% Recycled Shipping Materials

    Cardboard Shipping Boxes: We ship our orders in corrugated cardboard boxes, which are widely recyclable by curbside and drop-off recycling programs.

    Recycled Denim Insulation: When shipping frozen products, we insulate our cardboard boxes with padded liners made of recycled denim insulation which offers extraordinary thermal protection with minimal impact on the environment. The liner is not compostable at this time, but can be reused, repurposed or up-cycled. We are working on a mail-in recycling program for the denim padding in your box now -- details coming soon! The plastic film wrapper around the insulation is a low-density polyethylene which means it can be removed and recycled.

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