We've got answers!

Frozen seafood orders require a $125 minimum. Orders of $175 or more receive free standard shipping, while orders from $125 to $174 ship for a flat $29 fee.

The minimum helps us pack your order with enough frozen product and dry ice to maintain temperature in transit.

Shipping Policy

Frozen seafood ships Monday through Thursday, depending on your shipping method and order date.

To receive your order the same week:
• Free Standard Shipping: Order by Monday at 11:59 pm CT
• Overnight Shipping: Order by Wednesday at 11:59 pm CT

Standard shipping typically arrives 1 to 3 business days after your order ships. Overnight shipping arrives the next business day.

Shipping schedules may change around holidays.

Shipping Policy & Order Deadlines

Yes. You can select a preferred shipping date for frozen orders at checkout up to 90 days in advance, making it easy to plan ahead.

Your delivery date will depend on the shipping method selected and carrier transit times. Standard shipping typically arrives 1–3 business days after shipment, while Overnight arrives the next business day.

Full Shipping Policy

Yes. Overnight Shipping is available at checkout for $59 and is the fastest option we offer when you need your seafood sooner.

Frozen seafood orders ship via UPS or FedEx, depending on your delivery location and selected shipping method. Canned seafood ships separately via USPS Ground and may arrive on a different day.

You’ll receive tracking information by email as soon as your order ships.

If you prefer a specific carrier for a frozen seafood order, email orders@premiercatch.com before your order ships and we’ll do our best to accommodate your request.

We currently ship frozen seafood throughout the contiguous United States.

We are unable to ship frozen orders to Alaska, Hawaii, PO Boxes, APO or FPO addresses.

Shipping Policy

You’ll receive an email with tracking information as soon as your order ships. Use the tracking link to follow your shipment through delivery.

To help reduce transit time and keep your seafood properly frozen in transit, orders are fulfilled from temperature-controlled facilities in Reno, Nevada and Lordstown, Ohio.

These locations allow us to deliver Premier Catch seafood efficiently across the contiguous United States while maintaining the cold chain from our freezer to yours.

Carrier delays occasionally happen. Our frozen seafood is packed in insulated packaging with dry ice to help protect it during transit.

Continue tracking your shipment and bring the box inside as soon as it arrives. If the seafood is 40°F or below, it can safely be refrozen.

If your order arrives warm, damaged, or you have any concern about its condition, email us at orders@premiercatch.com with your order number and a photo of the seafood and packaging. We’ll review what happened and take care of you.

Storage & Thawing Guide

Please email orders@premiercatch.com within 48 hours of delivery and include your order number, a brief description of the issue, and three photos:

1. The outside of the shipping box
2. The inside of the box, including the packaging and affected seafood
3. The shipping label with the tracking number visible

Please keep the product and packaging until we’ve had a chance to review the issue. We’ll work with you to make it right.

Frozen orders are packed in a durable corrugated cardboard box made from recycled materials and printed with water-based inks. The box is 100% curbside recyclable.

Inside, we use cellulose thermal liners made from post-industrial cardboard. The liners are 100% recyclable and compostable, and are rigorously tested to help keep seafood safely frozen in transit. Frozen orders are packed with dry ice.

Yes. Always wild, never farmed. Premier Catch seafood is carefully selected from U.S. fisheries, with the heart of our assortment coming from Alaska and the Pacific Northwest. It is processed in the U.S., never sent overseas for processing, and we do not add artificial preservatives, colors or chemical additives.

Most of our seafood comes from Alaska and the Pacific Northwest. We work with trusted fishing families and processors who share our commitment to exceptional quality and responsible harvesting.

Occasionally, we find something outside the region that is simply too good to pass up, like our wild Gulf Shrimp from Louisiana, and we only bring it into the Premier Catch lineup if it meets the same high standards.

Our seafood is processed and packed in the United States, primarily in Alaska and the Pacific Northwest. We never send our seafood overseas for processing.

Keeping processing close to the source helps us protect quality while supporting U.S. fishing families and processors.

We are extremely selective about what earns a place in the Premier Catch lineup. We work with well-managed U.S. fisheries and trusted fishing families and processors who care as much about the resource as we do.

From Alaska salmon and halibut to our wild Gulf Shrimp, every product is chosen with long-term fishery health, quality and traceability in mind.

Because frozen is better when it’s done right. Our seafood is frozen close to the time of harvest, locking in the flavor and texture it had at the source instead of spending days traveling on ice.

It also means you can keep incredible wild seafood in your freezer and thaw only what you need, when you need it.

Flash freezing means seafood is frozen very quickly close to the time of harvest. The rapid freezing process helps preserve its natural flavor, texture and quality until you’re ready to enjoy it.

It is one of the reasons high-quality frozen seafood can taste remarkably fresh, even months after harvest.

Absolutely. When seafood is frozen quickly close to the time of harvest, it preserves the quality, flavor and texture it had at the source. Much of the seafood sold as “fresh” has spent days in transit and on display before it reaches your kitchen.

Flash freezing lets us bring exceptional wild seafood to your freezer in peak condition, so you can enjoy it when you’re ready.

Our seafood contains no artificial preservatives, colors or chemical additives. Our wild fish and shellfish are naturally clean and minimally processed, with prepared products such as smoked or marinated seafood made with thoughtfully selected ingredients listed on each product page.

Keep your seafood frozen at 0°F or below until you’re ready to enjoy it. For the best quality, we recommend enjoying it within six months of purchase.

Storage & Thawing Guide

The best way to thaw frozen seafood is slowly in the refrigerator. Remove fish from its vacuum packaging before thawing, place it on a plate or in a covered container, and allow it to thaw in the refrigerator for 6 to 8 hours or overnight.

For faster thawing methods and product-specific instructions, visit our Storage & Thawing Guide.

Once thawed, keep seafood refrigerated and enjoy it within 1 to 2 days for the best quality and food safety.

Storage & Thawing Guide

Yes. If the seafood is still 40°F or below, it can safely be refrozen. If you are unsure about its temperature or condition, contact us at orders@premiercatch.com before eating it.

Storage & Thawing Guide

A few small ice crystals inside a frozen, vacuum-sealed package are completely normal. Natural moisture can freeze against the inside of the bag during frozen storage and does not by itself indicate a quality problem.

Keep the seafood frozen until you’re ready to thaw and enjoy it.

Storage & Thawing Guide

Store unopened cans in a cool, dry place such as a cupboard or pantry. For the best quality, follow the best-by date printed on the can.

Many customers enjoy our Wild Alaska King Salmon, Wild Alaska Sockeye Salmon and Weathervane Scallops in raw preparations such as sushi, sashimi, poke and crudo.

If you plan to serve seafood raw or undercooked, proper freezing, storage and handling are especially important. Keep it frozen until you’re ready to thaw and prepare it, and follow appropriate food-safety practices.

Storage & Thawing Guide

Yes. Our Miso Marinated Sablefish contains gluten. If you have a gluten allergy or sensitivity, we recommend avoiding this product. Full ingredients and allergen information are listed on the product page.

Yes. Our Spot Prawns are frozen together shortly after harvest to protect their quality, so they may arrive as a frozen block.

To use only part of the package, briefly run the frozen block under cold water just until the outer prawns loosen. Gently separate what you need, return the still-frozen remainder to the freezer in a well-sealed bag, and finish thawing the portion you plan to cook in the refrigerator.

Storage & Thawing Guide

Yes. Our Weathervane Scallops are packed in frozen blocks to protect their incredible quality.

To use only part of the package, soften the outside of the block briefly in cold water, separate the amount you need while the remaining scallops are still frozen, and return the unused portion to the freezer in a well-sealed bag. Finish thawing the scallops you plan to cook in the refrigerator.

Storage & Thawing Guide

Yes. Our crab products are fully cooked, so you can simply thaw and enjoy them chilled or at room temperature.

If you prefer your crab warm, heat it gently and only until warmed through. Overheating can make the meat tough.

Yes. Our portioned fish is carefully pin-bone removed so it is easy to cook and enjoy. Because fish is a natural product, an occasional small pin bone can remain.

Often yes, in appropriate portions - but it depends on the species rather than on "seafood" as a category. Purine content varies widely across fish and shellfish, and both the total amount and the type of purine base matter. Some species fall into the low band, many fall into the moderate band, and a few - anchovies, sardines, dried shrimp and fish roe - are genuinely high. Gout is also driven more by uric acid metabolism, kidney function and genetics than by any single food, so diet is one lever among several. Talk to your doctor or dietitian about your own situation, and see our full guide to seafood and gout.

Because seafood is perishable, we cannot accept returns. If there is an issue with your order, including damage, a missing or incorrect item, or a temperature concern, email orders@premiercatch.com within 48 hours of delivery and we’ll help make it right.

Refund Policy

We’re happy to help with changes whenever possible. Email orders@premiercatch.com as soon as you can.

Once an order has entered fulfillment or shipped, we may no longer be able to change or cancel it.

Refund Policy

Please email orders@premiercatch.com within 48 hours of delivery with your order number and a quick description of what happened. We’ll review it and get it taken care of.

Refund Policy

Yes. You can subscribe to eligible Premier Catch seafood and save 10% on recurring orders, making it easy to keep your freezer stocked with the seafood you love.

Subscribers also enjoy complimentary seafood gifts as they reach their subscription milestones!

Build Your Own Subscription

Yes. You can build your subscription around the seafood and quantities you actually want rather than choosing from a fixed box. Select eligible products individually and set up the mix that works for you.

Build Your Own Subscription

Choose delivery every 4, 6 or 8 weeks. You can also adjust upcoming orders when you need more flexibility.

Build Your Own Subscription

Premier Catch subscribers save 10% on every recurring order and unlock complimentary seafood gifts after their 2nd, 4th and 6th subscription orders. Choose from a selection of wild-caught seafood gifts, with more options available at each milestone. It's our way of saying thank you for subscribing!

When you reach a reward milestone, you'll receive an email inviting you to claim your complimentary gift. Simply log in to your subscription account, select your gift and add it to your upcoming subscription order at no additional cost.

Absolutely. Seafood makes an incredible gift, and you can choose a preferred delivery date up to 90 days in advance so it arrives when you want it to.

You can also include a gift message at checkout.

Yes. We offer digital and physical Premier Catch gift cards, giving your recipient the flexibility to choose exactly what they want.

Digital Gift Card

Yes. We offer premium seafood gifts for clients, teams and special occasions, with options for a range of gifting needs and budgets. Visit our Corporate Gifting page or contact us and we’ll help you put together the right gift.