BUY 3, GET 1 FREE DUNGENESS CRAB SPECIAL: CLICK HERE

MINIMUM ORDER OF $125 ON FROZEN SEAFOOD / FREE STANDARD SHIPPING

BUY 3, GET 1 FREE ALASKAN RED KING CRAB SPECIAL: CLICK HERE

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FAQ

Shipping & Returns

We have a minimum order value of $125 on all frozen seafood which includes free standard shipping to the continental US. To guarantee delivery by the end of the week, orders must be placed by 11:59 pm CT on Monday, unless expedited shipping is added.

When will my order ship?

Please click here for a summary of shipping options and timeline.

Can I pay for expedited shipping?

Yes, in addition to our Free Standard Shipping we offer 2-Day Express Shipping for an additional $45 and Standard Overnight Shipping for $60 on business days. Please click here for detailed information and timelines.

Where do you ship to?
  • We currently ship to the continental US only.
  • We are currently unable to ship to PO Boxes, FPO or APO addresses.
  • Due to dry ice restrictions, we are currently unable to ship to Alaska or Hawaii.

Please see our full Shipping Policy here.

Can I arrange for a specific delivery date?

Yes, we will do our best to accommodate your specific delivery requests. Please email us at info@premiercatch.com as soon as you place your order and include your order number and desired date. As long as your order has not begun fulfillment, we will be happy to schedule it for you.

How will I keep track of my order?

Premier Catch will send all communication regarding your order to the email address provided at checkout. You will receive an order confirmation email immediately after purchase, as well as 3 emails regarding the shipment of your order:

  • Shipped - your order has left our facility
  • Out for delivery - your order is enroute to your supplied address
  • Delivered - your order has been delivered

1. Due to the perishable nature of our product it is the responsibility of the customer to track and retrieve their order once delivered. We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date shown on the tracking information. If you have not received your package and your tracking information shows delivered, please contact us immediately at info@premiercatch.com.

2. Due to the perishable nature of our product, we cannot guarantee the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the shipment date, if an address is altered while in transit or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to shipment.

3. Due to the perishable nature of our product, Premier Catch is not liable for deliveries made to package rooms, reception desks/rooms or lockers. If such delivery is made there, it is the sole responsibility of the customer to retrieve the package as soon as possible.

4. When placing your order, please enter your shipping address carefully to ensure accuracy and review your order confirmation email/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email our support team at info@premiercatch.com immediately for correction.

Why is my order shipping from Nebraska?

While our wild seafood is sourced exclusively from the pristine waters of Alaska and the Pacific Northwest, the logistical challenges of shipping directly from Alaska can be both costly and complex. To optimize efficiency, we strategically transport our freshly processed seafood to our state-of-the-art cold storage facilities in Ferndale, WA, and Hastings, NE. Our dedicated teams at these locations then carefully pack and ship the seafood to our customers nationwide. This thoughtful approach not only ensures the highest quality but also aligns with our commitment to sustainability.

By prioritizing ground shipping over air freight, we not only reduce costs but also minimize our environmental footprint. Ground shipping is inherently more environmentally friendly, emitting fewer carbon emissions compared to air shipping. This choice not only preserves the freshness of our seafood but also contributes to our ongoing efforts to operate in an eco-conscious manner. We believe in delivering not only exceptional seafood but also doing so with a commitment to environmental responsibility.

What if my order is delayed?

If your order does not arrive on time, please email our team at info@premiercatch.com and we will assist you with a solution.

What is your return/refund policy?

We are shipping perishable products and therefore are not able to accept any returns as they cannot be restocked or resold.

If you are not completely satisfied with your Premier Catch products for good reason, please contact us at info@premiercatch.com within 48 hours of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial or full refund. Since we are not able to physically assess the product, we ask that you provide a photo of the product, label and damage.

Can I cancel or change my order?

If you have any changes or need to cancel your order, we will do our best to accommodate your request. Please email us immediately at info@premiercatch.com.

If your order is set to ship the same day and has begun fulfillment, we can no longer change or cancel it.

What is my order shipped in?

Our Packaging is Made From 100% Recycled Materials

Cardboard Shipping Boxes: We ship our orders in corrugated cardboard boxes, which are widely recyclable by curbside and drop-off recycling programs.

Recycled Denim Insulation: When shipping frozen products, we insulate our cardboard boxes with padded liners made of recycled denim insulation which offers extraordinary thermal protection with minimal impact on the environment. The liner is not compostable at this time, but can be reused, repurposed or up-cycled. We are working on a mail-in recycling program for the denim padding in your box now -- details coming soon! The plastic film wrapper around the insulation is a low-density polyethylene which means it can be removed and recycled.

Product Information

Our seafood is always wild, never farmed. Our fish is flash frozen, individually vacuum-packed and pre-portioned with the bones removed.

Is your seafood wild?

Yes! All of our seafood is wild and sustainably caught in Alaska and along the Washington and Oregon coast, except for our wild gulf shrimp which are sustainably caught along the coast of Louisiana. All of our seafood is 100% from US waters and processed here in the US, never sent overseas. We do not sell any farm raised seafood.

How long with my seafood last once thawed?

Once thaw, your raw fish can be kept in the refrigerator (40 °F or less) to 1-2 days before cooking.

After cooking, you may store seafood in the refrigerator 2-3 days.

How do I thaw my seafood?

For a comprehensive guide to thawing frozen seafood, click here.

The safest way to thaw your seafood is under refrigeration. We recommend removing the product from the original packaging, placing it in a plastic bag or on a plate, and allowing it to thaw in the refrigerator for 6-8 hours, or overnight.

If you require faster thawing, we recommend placing the vacuum-sealed portions in a bowl of COLD water for 30-45 minutes. Once thaw, remove from the packaging, rinse gently with cool water and pat dry.

*Keep refrigerated until serving or preparing. We recommend consuming within 1-2 days of thawing.

How do I store my seafood?

Seafood should be kept frozen until ready for preparation. Items can be stored frozen for up to 12 months, but are best if consumed within 6 months of purchase.

Do I need to heat my crab?

Our crab products are fully cooked. You may simply thaw and enjoy!

We love crab served chilled or at room temperature, but if desired, you may warm the crab before serving. To warm your crab, we recommend you steam it for four minutes or bake in 400 degree oven for three or four minutes, however, be careful not to overheat it as the meat can become tough.

Why is your seafood frozen?

Our seafood is frozen to lock in the nutrients and flavor. By flash freezing seafood soon after it's caught, we preserve the freshness so when you thaw it at home, it's as fresh as it was the day it was caught.

Seafood from the grocery store or market can be sitting out for extended periods of time or thawed on arrival. By offering frozen seafood, we put you in control of the freshness!

Still Have Questions?

Please reach out with any additional questions you have and we will respond within 24 hours. Thank you!