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    Frequently Asked Questions

    Product Information

    Our seafood should be kept frozen until ready for preparation. Items can be stored frozen for up to 12 months, but are best if consumed within 6 months of purchase.

    The best way to thaw our seafood is to remove the product from the original packaging, place it in a plastic bag or on a plate, and allow it to thaw in the refrigerator for about 6 hours, or overnight. If you require faster thawing, we recommend placing the product into a non-vacuum sealed bag and placing it in cool water for around thirty minutes to an hour.

    Our Dungeness crab and king crab are both fully cooked, processed using our specialty Snap-N-Eat™ and butterfly split techniques, and then brine frozen. They are designed for you to simply thaw and eat. To thaw the crab properly, we recommend rinsing the ice glaze off of each leg under cool water, and then placing on a tray in the refrigerator the night before, or a minimum of 6-8 hours before serving. This ensures thawing at safe temperatures. For a quick thaw method, you may rinse the glaze/ice off the legs and leave in colander or on a cookie tray until thaw. Once thawed, keep refrigerated until serving. Please do not use hot or warm water, as this speeds up the thawing temperature and can promote bacterial growth.

    To thaw properly, we recommend putting the scallops you intend to cook in the refrigerator the night before. This ensures thawing at safe temperatures. For a quick thaw method, you can place the package of scallops in a bowl of cold water in your sink for approx 1 hour.

    Freezing, when done properly, is an excellent way to ‘lock-in’ the quality inherent in the catch so that when thawed, you’re getting essentially the same quality you would have had if you ate it on the boat with the fishermen," John Burrows, Alaska Seafood Marketing Institute. "Fresh" fish found at your local grocery store could have been "previously frozen" and then thawed and placed in the case. Truly fresh fish can also be up to 14 days old after being unloaded, processed, and then shipped to your local grocer. Premier Catch offers the highest quality seafood and can ensure that all of our products are quickly chilled, expertly processed, and frozen with care. We choose to freeze, process into portions with the bones removed, and then individually vacuum-package each portion. Because of this, our seafood is always at optimum freshness and extremely convenient for our customers to prepare.

    Our king crab and Dungeness crab are both fully cooked. You may simply thaw and eat it! We love it served chilled or at room temperature. If you wish, you may warm the crab before serving, however, be careful not to overheat it as the meat can become tough. To warm, we recommend you steam it for four minutes or bake in 400 degree oven for three or four minutes.

    Order Information

    Our frozen items are shipped Monday - Wednesday (except holidays), via 2nd Day Air or 1-2 Day Express Ground, and will arrive 1-2 days later. **We are not able to ship Friday - Sunday, as our items are perishable and cannot be delivered on a weekend.

    FROZEN SEAFOOD:

    Orders placed Wednesday after 10am - Sunday before 10am PST will ship on Monday, to arrive 1-2 days later. 

    Orders placed Sunday after 10am - Monday before 10am PST will ship Tuesday, to arrive 1-2 days later.

    Orders placed between 10am Tuesday - 10am Wednesday PST will ship Wednesday, to arrive 1-2 days later.

    *Shipments to WA/OR, Northern CA and ID placed between Wednesday 10am - Thursday 10am PST may ship on Thursday, if overnight delivery is available.

    NON-PERISHABLE:

    Shipped Monday - Friday (except holidays), via Ground, and arrive within 2 to 7 business days, depending upon destination.

    Shipments to Washington State, Oregon, Northern California, and Idaho may arrive in 1 to 2 days.

    We currently ship to the continental US. We apologize but we are not able to ship to Hawaii or Alaska at this time. Please see our full Shipping Policy here.

    Please email us at support@premiercatch.com! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns or Cancellations.

    Our Packaging: 100% Recycled Shipping Materials

    Cardboard Shipping Boxes: We ship our orders in corrugated cardboard boxes, which are widely recyclable by curbside and drop-off recycling programs.

    Recycled Denim Insulation: When shipping frozen products, we insulate our cardboard boxes with padded liners made of recycled denim insulation which offers extraordinary thermal protection with minimal impact on the environment. The liner is not compostable at this time, but can be reused, repurposed or up-cycled. We are working on a mail-in recycling program for the denim padding in your box now -- details coming soon! The plastic film wrapper around the insulation is a low-density polyethylene which means it can be removed and recycled.

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