Refund policy

Because we ship perishable products, we cannot accept returns. Frozen seafood cannot be restocked or resold.


If your order arrives damaged or thawed:

Please email orders@premiercatch.com within 48 hours. Please include your order number and a brief description of the issue. We will also need these 3 photos in order to file a claim with the carrier:

  1. Outside of the box, showing any damage
  2. Inside of the box with packaging and the affected items
  3. Shipping label with the readable tracking number

NOTE: If any part of the seafood is still below 40°F and feels cold to the touch, it has remained within a safe temperature range. It can safely be refrozen immediately.


Resolutions we may offer:

  • Replacement of the affected item
  • Credit toward a future order
  • Partial or full refund


Important notes:

  • Claims must be submitted within 48 hours of delivery for perishable safety reasons
  • Please keep all product and packaging until your claim is resolved
  • We may request additional photos or details to complete a carrier claim


Order changes and cancellations:

If you need to cancel or change an order, email orders@premiercatch.com as soon as possible. Once an order begins fulfillment, we cannot guarantee changes or cancellation.


Address and delivery issues:

  • Please confirm the shipping address and delivery date at checkout
  • We are not responsible for packages lost due to incorrect or incomplete addresses or for deliveries left unattended after a successful carrier delivery scan


Nonreturnable items:

  • Perishable seafood items
  • Gift cards


Refund timing:

Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer.


Questions:

We are here to help at orders@premiercatch.com