Shipping policy
Frozen Seafood Shipping
- We ship all frozen orders with UPS and FedEx for fast, reliable nationwide delivery
- Minimum order value of $125 on all frozen seafood
- Free standard shipping on orders above $175. Orders $125 to $174 ship with a flat-rate shipping fee of $20.
- For guaranteed delivery within the same week using Free Standard Shipping, orders must be placed by Monday at 11:59 pm CT
- We do not ship Friday through Sunday due to the perishable nature of our products
Standard Weekly Shipping Schedule
Shipping schedules may shift during carrier observed holidays when UPS and FedEx are not operating, and orders will ship on the next available pickup day.
| Order Deadline | Shipping Method | Ship Date | *Estimated Delivery |
|---|---|---|---|
| Sunday before 11:59 pm CT | Free Standard Shipping | Monday | Arrives 1 to 3 days later |
| 2 Day Express | Monday | Arrives 2 days later | |
| Overnight | Monday | Arrives next day | |
| Monday before 11:59 pm CT | Free Standard Shipping | Tuesday | Arrives 1 to 3 days later |
| 2 Day Express | Tuesday | Arrives 2 days later | |
| Overnight | Tuesday | Arrives next day | |
| Tuesday before 11:59 pm CT | Free Standard Shipping | Monday | Arrives 1 to 3 days later |
| 2 Day Express | Wednesday | Arrives 2 days later | |
| Overnight | Wednesday | Arrives next day | |
| Wednesday before 11:59 pm CT | Free Standard Shipping | Monday | Arrives 1 to 3 days later |
| 2 Day Express | Monday | Arrives 2 days later | |
| Overnight | Thursday | Arrives next day | |
| Thursday | Free Standard Shipping | Monday | Arrives 1 to 3 days later |
| 2 Day Express | Monday | Arrives 2 days later | |
| Overnight | Monday | Arrives next day | |
| Friday | Free Standard Shipping | Monday | Arrives 1 to 3 days later |
| 2 Day Express | Monday | Arrives 2 days later | |
| Overnight | Monday | Arrives next day | |
| Saturday | Free Standard Shipping | Monday | Arrives 1 to 3 days later |
| 2 Day Express | Monday | Arrives 2 days later | |
| Overnight | Monday | Arrives next day |
*This schedule assumes on-time delivery by our carriers. While we make every effort to ensure timely arrival, delays may occur due to circumstances beyond our control. If a delay affects your delivery, please contact us at orders@premiercatch.com, and we’ll do our best to make it right!
Dry Goods
All dry goods including canned tuna, merchandise and physical gift cards ship separately for free via USPS with no minimum order value.
Shipping Restrictions
- We are unable to ship to PO boxes or FPO or APO addresses.
- At present, we only ship to continental US addresses.
- No signature is necessary for delivery.
Order Status
Premier Catch will send all communication regarding your order to the email address provided at checkout. You will receive an order confirmation email immediately after purchase, as well as 3 emails regarding the shipment of your order:
- Shipped - your order has left our facility
- Out for delivery - your order is enroute to your supplied address
- Delivered - your order has been delivered
Shipping Guarantee
Unfortunately, late carrier deliveries are completely out of our control. In the event that your shipment is significantly delayed or arrives thawed or damaged, we are happy to work out a solution with you. Please contact us ASAP via email at orders@premiercatch.com and include a photo of any defrosted or damaged product.
Address Accuracy and Undeliverable Packages
- Customers are responsible for providing a complete and accurate shipping address at checkout.
- Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for free replacement or refund.
- If a package is returned to us or marked undeliverable due to an incorrect address, customers may request a reshipment at their expense.
- Shipping carriers do not refund shipping costs for address errors, and Premier Catch is unable to absorb those costs.
- Please review your order confirmation carefully and notify us immediately at orders@premiercatch.com if you notice an address error. Address changes cannot be guaranteed once an order has entered processing or transit.